Returns & Refunds Policy
Users are eligible for a full refund within 14 days of the initial purchase, provided that the code or game has not been activated.
The refund period starts from the purchase date.
As long as the product has not been delivered, return is possible at any time.
Once you or your recipient has redeemed your gift card with a supplier you are bound by their Terms and Conditions. Please make yourself aware of these at the time of purchase.
All refunds will be made to the person who purchased the gift voucher, directly to the card used to make the purchase.
Refunds generally take between 5 to 10 working days to appear in the customer’s account used for purchase.
To request a refund please contact our friendly customer service team at [email protected].
If it's more than 14 days since you placed your order, we are more than happy to exchange your gift card for any other gift card on the website, up to the value of your current gift voucher.
We offer refunds on a discretionary basis, and each refund request is looked at individually. We do our best to provide a refund where possible, but please note that games that have been played or keys that have been redeemed are ineligible for a refund. Refund requests have to be submitted within 7 days of the delivery of the key by the Vendor to the Purchaser or Customer.
Please note that some products may be not refundable. Please contact support team for further information.
